Dispute Resolution

Dear Customer, 

Providing you with support so that you can exercise your right to complain to an official, third-party and impartial entity, and as provided for in Law no. 144/215, of September 8, 2015, we have gathered some information that will assist you in this process. 

If you are not satisfied with the solution presented by our company in the face of a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contact details we disclose:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Tel.: 213 847 484; Email: cniacc@unl.pt

2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Disputes in the Algarve

Tel.: 289 823 135; Email: cimail@mail.telepac.pt

3. Consumer Dispute Arbitration Center of the District of Coimbra

Tel.: 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Conflict Arbitration Center

Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center

Tel.: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt

6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court

Tel.: 253 422 410; Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Tel.: 253 617 604; Email: geral@ciab.pt

8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt

9. Information, Mediation and Insurance Ombudsman Center
www.cimpas.pt

Alternatively you can consult the Consumer Portal, at www.consumidor.pt , or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr.