Terms and conditions

Conditions of Use
By accepting these General Conditions, the User determines that: he has read, understands and understands what is set out in this document, that he has the capacity to exercise his rights and be bound and that he therefore assumes all the obligations set out herein.
The use of the Site attributes the status of User of the same and implies acceptance of all terms included in these General Conditions.

These conditions may be changed, freely, and without any prior notice, in order to adapt them to applicable legislation. As such, it is the users' responsibility to read the Privacy Policy and General Conditions periodically, as the provisions in force at the time of using the website and concluding the contract (as defined here) will apply.

These general conditions of sale are agreed between João Francisco Bastos Barreiros, with headquarters at Rua Soares dos Reis 902 , 4430-240 VN Gaia , with NIF 272624250, - hereinafter “LUZ Jewelry” and any user who wishes to make a purchase through from the website www.jewelleryluz.com, hereinafter “User”.

Order

The user can place the order through the website www.jewelleryluz.com , filling in all the mandatory fields and providing their personal data. By doing so, the user expresses their full and complete acceptance of the general sales conditions, prices and characteristics of the products included in the order. All orders are subject to acceptance by LUZ Jewelry.

Orders will be subject to stock availability. The lack of stock of the ordered products, or any other reason for the impossibility of fulfilling the order, will be communicated by LUZ Jewelry to the user. In this case, LUZ Jewelry will reimburse the user for any amounts paid, as provided in article 19 of DL nº 24/2014, of 14 February.

LUZ Jewelry reserves the right, at any time, to remove any product from the website www.jewelleryluz.com , as well as to suppress or alter any material or content, not being responsible for this, to the user or third party, as well as for unavailability of the product, under the terms referred to in clause 2 of this article.

Order Execution

After confirmation of full payment for the products, as well as shipping costs, and without prejudice to the provisions set out in clauses 2 and 3 of article 1, the order will be completed within 3 working days.

Submissions

For orders to mainland Portugal and the islands, shipping costs are €5 (for purchases over €50, shipping to Portugal becomes free).
For all other countries, shipping costs vary depending on weight:
From 0 to 500g - €8.00
From 500g to 1kg - €12.00
From 1kg to 2kg - €17.00
If the order is lost by the carrier, a complaint will have to be made to the carrier and the customer will only be reimbursed for the amount paid or a new shipment will be made after the carrier responds to the whereabouts of the order.

Price and payment

In accordance with current legislation, prices established on the website www.jewelleryluz.com must be expressed in euros, with fees and taxes included, on the date of issuance of the corresponding invoice.

The applicable VAT rate will be that in force in the Member State of the place of delivery, according to the orders placed.

Prices and specifications are subject to change without prior notice.

LUZ Jewelry declines any responsibility for any errors published on the page www.jewelleryluz.com.

In the event that the actual price of the ordered product is higher than that shown on the page, the user will be contacted to accept or cancel the order.

In the event that the actual price of the ordered product is lower than that shown, the difference between the actual value and the amount paid will be refunded to the user.

The user can use the following payment methods: ATM, MB WAY, Credit card, Apple Pay and PayPal.

Risk transfer

The risks of the product will be borne by the user from the moment of delivery.

We do not accept exchanges or returns as these are personalized pieces, with only one exception: a defect in the piece.
Exchanges and Returns
In case of defect, The customer has 14 calendar days from the date they received the order to send the product to our facilities. Luz Jewelry undertakes to replace the defective product with an identical one, whenever it is available in stock. In the event that it cannot be replaced, its value will be refunded.

Defective products

If, upon delivery of the product, the user considers that it does not comply with the provisions of the order, they must immediately contact LUZ Jewelry.

LUZ Jewelry will examine the product and, if non-conformity is confirmed, it will notify the user via email or telephone about replacing the product, within a reasonable period of time.

Product replacement will, however, be subject to stock availability.

If replacement is impossible, the amount paid for the products will be returned to the user, including delivery costs.

Refund of amounts paid

The refund of amounts paid, in cases of exercising the right to defective products, will be made using the same means that was used to make the payment, within a period of 14 working days.

Responsibility

For all stages of access to the page www.jewelleryluz.com, as well as the ordering process, delivery and subsequent services, LUZ Jewelry only has an obligation of means.

LUZ Jewelry does not guarantee or be responsible for any inconvenience or damage inherent to the use of the internet network, disruption of the service, external intrusion or the presence of computer viruses, or any other case of force majeure.

The products will be described and presented on the website www.jewelleryluz.com as accurately as possible. If errors still occur on the website www.jewelleryluz.com , LUZ Jewelry is not responsible for this.

The provisions herein do not affect the rights granted to users regarding withdrawal from the contract.

Personal data processing

All personal data provided by the User through our website will be aggregated for the following purposes: to enable the provision of services requested by the User, such as keeping the User informed via electronic means about LUZ Jewelry's products and services.
Cookies
Cookies are used by default only to measure audience and access traffic, as well as to control the evolution and number of entries. The User has, however, the possibility of configuring his browser in order to be notified of the receipt of cookies and to prevent them from being installed on his computer.

Viruses, hacking and other computer attacks

LUZ Jewelry is not responsible for any damages or losses resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material, which may affect the user's computer, computer, electronic equipment, data or materials, in consequence of using the website www.jewelleryluz.com, or downloading content from it or content to which it redirects.

Intellectual property

All sound or visual elements of the website www.jewelleryluz.com, including the underlying technology, are protected by copyright, trademarks or patents.

The user who has a personal website and who wishes to place, for personal use, on their website a simple direct link to the page www.jewelleryluz.com, must request prior authorization from LUZ Jewelry. Authorization is only valid if provided in writing.

Any link or hypertext directed to the website www.jewelleryluz.com, using framing or in-line linking techniques is formally prohibited.

In all cases, the use of any link, including those referred to in 2nd and 3rd herein, even if authorized, must be removed with a simple request to LUZ Jewelry.

Full agreement

These general sales conditions constitute the entire agreement between LUZ Jewelry and the user. If one of the clauses of these conditions becomes null or void, due to a legislative, normative or ruling change, it will be considered unwritten.

Unilateral change to these conditions

These conditions may be changed at any time. The user is subject to the policies and conditions in force at the time they use the website www.jewelleryluz.com or formalize their order, except when, by law or decision of government bodies, changes are made, retroactively.

In the case provided for in the second part of the previous paragraph, the changes will also affect orders that the user has formalized under the conditions subject to change.

Applicable Law and Jurisdiction

Portuguese law applies to these conditions. Any dispute arising from these conditions will be submitted to the competent Portuguese court.

Alternative dispute resolution

In the event of a consumer dispute, the consumer can appeal to a Consumer Dispute Resolution Entity. Please see the “Dispute Resolution” page for Dispute Resolution Entities.

By using the Luz Jewelry website, the customer accepts and agrees to the Terms and Conditions and Privacy Policy. If you do not agree with any guidelines, do not use our website.

We may update and change the Terms and Conditions without notice.